Support & Help Centre

Card declines, duplicate charges and receipts.

• Card declined at checkout: confirm the billing address and postcode match your bank's records, then retry. Most declines are issuer-side and clear on a second attempt.
• Charged twice: forward both receipts and we'll void the duplicate. Pending authorisations usually drop off within 3–5 business days on their own.
• Need an invoice or receipt: every payment receipt is in your account under Subscription, and a copy is emailed the moment a payment clears.
• Payment method expired: update the card from Subscription → Manage billing before your renewal date to avoid a lapse in access.

Sign-in, email address and access on your devices.

• Can't sign in: use the password reset link on the sign-in page. If you originally joined with Google, sign in with Google rather than a password.
• Not receiving our emails: check spam and add our sending address to your contacts. Confirmations and receipts are always sent and can't be switched off.
• Wrong email on the account: write to us from the address currently on file and we'll move your subscription across.
• Subscription active but articles still locked: sign out and back in so your access refreshes on that device.

Cancellations, renewals and Day Pass purchases.

• Cancel anytime: your plan stays active until the end of the period you've already paid for, then simply stops.
• Renewed unintentionally: contact us within 14 days of the charge and we'll refund the renewal in full, provided the new period is largely unused.
• Downgrades take effect at the end of the current period; upgrades apply immediately and are prorated against what you've already paid.
• Day Passes are a one-off 24-hour purchase and are non-refundable once reading has begun.